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Our Charter of Customer Service

We pride ourselves on being easy to work with – when we talk with you we’ll cut out all the technical jargon, we’ll communicate with you in real terms so you can understand your options, and we’ll help you to make good decisions about your next steps. 

We work with customers big and small, and with all levels of technical capability and confidence.

These are the principles that underpin the way we operate:

  1. Listen
  2. Talk in jargon-free, non-technical language
  3. Take pride in helping people to understand and build confidence in using technology
  4. Focus on solving problems – not just technology for the sake of technology
  5. There are multiple solutions to every problem – work out the best fit for the specific and unique needs of every customer
  6. Be friendly, positive and enthusiastic

Drop us a line and lets talk about what you need and how we might be able to help.